Wie Sie sich mit einem VoiceBot die Customer Experience versauen. Oder Kunden glücklich machen. Ein schlechter VoiceBot kann das Kundenerlebnis ziemlich versauen – ohne, dass die CX-Verantwortlichen etwas davon mitbekommen. Der erste Touchpoint im telefonischen Customer Care sind meist VoiceBots Weiterlesen
Effective E-Procurement can provide a wide variety of benefits including more efficiency and savings for governments and businesses. The potential cost savings are massive, as stated by the European Commission. In Italy alone, e-procurement systems cut over €3 billion in Weiterlesen
Public Procurement in the EU amounts to €1 trillion. However, the violation of public procurement rules remains one of the main sources of irregularities and fraud in projects co-financed by Structural Funds. The European Commission constantly implements decisions to suspend Weiterlesen
By joining this Lexxion Training , you will receive a good introduction in the field of State aid. Benefit from our experts and their wide range of experiences and understand among other topics the concept of State aid and application Weiterlesen
Public procurement offers a great potential market for innovative products and services. It can help governments boost innovation at both the national and local level and improve productivity and inclusiveness. According to the OECD, 81% of its member countries have developed strategies Weiterlesen
Since simplification of ESI Funds must be part of an improved management and control system, the use of Simplified Cost Options not only becomes mandatory for projects under EUR 200.000, but above all, it can shift the focus on the Weiterlesen
The State Aid Master Class is especially designed for State aid experts, who would like to deepen their knowledge into the latest developments and judgements and discuss their own State aid cases. Participants receive a certificate upon participation. Starting from € Weiterlesen
Auf den Berliner Abfallrechtstagen informieren führende Experten des deutschen und europäischen Abfallrechts über aktuelle Entwicklungen und die neueste Rechtsprechung im Kreislaufwirtschaftsrecht. Wie in den Vorjahren erwartet die Teilnehmer auch dieses Mal ein vielseitiges Programm mit zahlreichen interessanten Vorträgen zu den Weiterlesen
Not only will our intensive hybrid course raise your awareness on how to best implement, manage and control financial instruments for the Asylum, Migration and Integration Fund (AMIF), the Internal Security Fund (ISF) and the Border Management and Visa Instrument Weiterlesen
The EU Multiannual Financial Framework 2021-2027 introduces new rules for monitoring and evaluating of the European Structural and Investment Funds and Migration & Security Funds. The successful management and smart implementation of these funds relies on their programming, monitoring and Weiterlesen
